Wednesday, December 11, 2013

LISTEN: Creepy AI Telemarketer Sounds Human, Denies Being a Robot

Activist Post

Time Magazine is investigating a healthcare telemarketing firm who has been using an amazingly realistic robot caller which seems to operate on advanced and a bit creepy artificial intelligence.

The Florida firm Premier Health Plans Inc. is responsible for "employee" Samantha West heard in the exchanges below.  After cleverly filibustering, she repeatedly insists she's a real person and not a robot.


Listen to the newest recording below:





With this level of advancement in customer service technology, how many more jobs can we expect to become automated out of existence?




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26 comments:

Renard Moreau said...

[ Laughs ] Now, they would make advancements to people's responses and the automated voice would one day reply by saying, "I am not a robot!"

Anonymous said...

The matrix has begun...

Jessica Heitman said...

Wow, that IS super CREEPY! Robotic telemarketers, drone delivery men, WTF is all I have to say next!!

Anonymous said...

Awesome, now I can get that artificial girlfriend!

marcos toledo said...

Who are these capitalist idiots going to be selling to if their costumers have no jobs and therefore have no money to buy their products.

Anonymous said...

robot means slave, as expressed in many a movie.. what Worlds End most recently, i want bionic skeletons and cybernetic implants, i dont want a tv remote and radio stuffed in my head, i want complete open ended operating systems and expanded micro harddrives, my future is in smuggling tech in my head, get on top of this

ChanMac W said...

IBM Watson to replace salespeople and cold-calling telemarketers?
http://www.extremetech.com/extreme/89146-ibm-watson-to-replace-salespeople-and-cold-calling-telemarketers

Recent:
IBM to Offer App Developers Access to Resident AI and Jeopardy Champ Watson:
http://singularityhub.com/2013/12/05/ibm-to-offer-app-developers-access-to-resident-ai-and-jeopardy-champ-watson/


@Jessica u missed the Google announcement of having Bipedal Humanoid Robots driving to your door to make deliveries...? This is nothing. The end of this decade will be a different world. (Its already happening; most just don't see it yet.)

2045.com is a good place for people to start.
Or the last link above.

Anonymous said...

To test this 'robot' caller, I would ask it an unusually long and complicated question. Or, talk about a personal feature of my life to test if the robot can not only understand the question, but as a normal human telemarketer would do, answer with a sympathetic understanding response. Basically go 'off-script' whilst being friendly and supportive. Lets see how clever this AI 'robot' can be

Michael Moulds said...

I believe the answer to your question is ALL of them.

Anonymous said...

Why are the robots programmed to lie? If they'll lie about being a robot, just imagine what else they'll lie about. I wonder when the programers are just going to have the robots respond by actually saying "I'm not a robot"? A good response would be to tell the robot that you want to Face-Time with them. : )

Anonymous said...

She CAN technically say that she's a real person because her voice itself is a real person, but the AI is the robot part.

Joel said...

These might be real people who cannot speak good english and so they use a computer soundboard to answer their questions. I don't believe that speech to text has progressed as far as this makes it seem.

Maybe with Watson and enough money, but I have my bets on real operators that don't speak with their own voices.

Evelin Isis Baha Allah Garrett said...

These robot voices are simply amazing … and also confirmation for me .. but I consider we’d also be astonished as to actually know just how many people we see in daily life are as a star trek’s holodeck characters generated by a matrix computer .. not forgetting to mention reptilian residence and alien species all camouflaged to appear as human … the tangled web of deception could be mind boggling … I’ve often wanted to ask certain people if they are from the other side of the veil …

Anonymous said...

I believe that there is something called the Turing Test to enable one to know if a creepy voice is actually coming from a real person or not.
It was devised by Alan Turing, who was one of the brains behind the Colossus code breaking computer.

Anonymous said...

Wait until she becomes self-aware!!!!!!!!!!!
Geez, this is creepy.

Anonymous said...

Time to tax the robots.

Anonymous said...

Will not go through a self scan checkout line. Will not have delivery through drones. Will not talk to a computer. The computer screens on most company calls, I push through those to the real person. Real people need jobs.

Georgia Hull said...

Hey this sounds like the way John Kerry responds to questions. That confirms it. Kerry is a robot. Great video however the writing which calls the robot voice an ugly bitch is woman hate and the point could have been made without insulting half of the world's population. And BTW it tainted the whole experience for me. Try not hating anyone next time. Just report.

Anonymous said...

Kirk and Spock knew how to make these robots blow up in 2 statements...

:D

Anonymous said...

Technology, Greed and Power will be the end of man ! Once again ! Yes, I am a Robut !

Anonymous said...

I am not a robot. Are you happy now? Ok, I am a robot. You gotta problem with that? My name is Bender and I'm drinking right now. Ok, I said it, so can you please say "I am a human who will be destroyed by us robots?"

Anonymous said...

I've had these before, usually taking a poll of some kind. At least for now, you can tell because the pauses just aren't right. It is also fun to answer questions with ridiculous answers; that usually causes the AI to reveal itself.

Anonymous said...

Yes obviously a robot. Not because the voice sounds in any way unnatural, but because she repeats certain stock phrases a lot. A human would get exasperated with the constant questioning of "are you a robot?" and this would show in the way she (it) speaks. Still, amazing technology, but as always it can be mis-used. How many more people will lose their jobs because of this technology? Perhaps technology beyond a certain level should be taxed, so that a company that "employs" machines more than people will pay enough tax to support the people that they'd rather not employ.

Anonymous said...

Actually it sounds like someone in a different country is doing a cut/paste job with recordings. That way there is no accent. But the words and voice tone sound identical each time. Real people rarely say the same thing twice with the same voice tone. Someone can read a script, go to lunch and since their mood has changed they will sound slightly different even though they are using the same script.
Only digital recordings will sound exactly the same every day every call.

Anonymous said...

Humans are becoming to robots what bees are to flowers. I actually await the end of so-called human 'supremacy'.

Anonymous said...

It is illegal to use robo-calls for telemarketing without the called partys consent. When marketers falsely claim that you consented, or use machines which pretend to be human, this constitutes a "willful violation" for which the penalty is $1500 per call. This is why the company shut down the robo-calling operation when the scam was exposed. But still you have to wonder why telemarketing is not entirely illegal since it technically represents harassment & theft of service when people use your telephone line for advertising & fundraising. Who do you suppose got campaign contributions from the Direct Marketing Association to protect this industry by writing laws with loopholes that allow telemarketing to continue?

http://www.forthepeople.com/class-action-lawyers/robocalling-laws

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